Refund Policy

KIDDY TRENDS REFUND POLICY
Effective Date: 1st Feb 2025
At Kiddy Trends, customer satisfaction is our priority. If you are not completely
satisfied with your purchase, we are here to help. Please read our refund policy
carefully to understand your rights and our obligations.

1. Returns Eligibility
   ● Items must be returned within 14 days of delivery.
   ● Products must be unused, in their original condition, and in the original
   packaging with all tags attached.
   ● We do not accept returns for items that have been used, washed, or altered.
   ● Certain items, such as personalized or hygiene-related products, are
   non-returnable.
2. Return Process
   ● To initiate a return, please contact our customer support at [Insert Email]
   with your order number and reason for return.
   ● Once your return is approved, you will receive instructions on how to send
   the item back.
   ● Customers are responsible for return shipping costs unless the item
   received was defective or incorrect.
   
3. Refund Process
   ● Once we receive and inspect your returned item, we will notify you of the
   approval or rejection of your refund.
   ● If approved, refunds will be processed within 7-10 business days and
   credited to your original payment method.
   ● Shipping costs are non-refundable.
4.  Exchanges
   ● If you need to exchange an item, please contact us within 14 days of
   receiving your order.
   ● Exchanges are subject to product availability.
   ● Customers are responsible for shipping costs associated with exchanges.
   
5. Damaged or Incorrect Items
   ● If you receive a defective, damaged, or incorrect item, please contact us
   within 48 hours of delivery with photos of the issue.
   ● We will cover the return shipping costs and provide a replacement or full
   refund.
   6. Late or Missing Refunds
   ● If you haven’t received your refund within the stated timeframe, first check
   with your bank or credit card provider as processing times may vary.
   ● If you still have not received your refund, please contact us at [Insert
   Email].
   7. Cancellations
   ● Orders can be canceled within 24 hours of purchase if they have not been
   processed for shipping.
   ● Once an order has been shipped, it cannot be canceled, but you may
   request a return upon delivery.
   8. Contact Us If you have any questions about our refund policy, please contact
   us at:
   Kiddy Trends
   thekiddytrends@gmail.com
   03360677340
   Central Park Lahore