Frequently Asked Questions

Yes! Cash on Delivery is available across Pakistan on every order — pay when your package arrives at your door.

Shipping is a flat PKR 250 across Pakistan, regardless of order size. If you place 3 or more orders in the same month, delivery becomes free on your next orders that month as a loyalty perk.

Orders are typically delivered within 3-5 business days across Pakistan.

We offer a free exchange if an item arrives damaged, in the wrong size, or if the wrong article was delivered — just contact us within 7 days of delivery with a photo and your order number. Items must be unused, unwashed, and with tags intact. We do not offer exchanges for change-of-mind purchases. See our full Return & Exchange Policy for details.

Use our Order Tracking page and enter your order number to see live status updates, from processing to delivered.

We stock sizes from newborn (0-3 months) all the way up to 12 years. Check our Size Chart for detailed measurements before ordering, or use the built-in size recommender on any product page.

Every order earns you reward points based on how much you spend, tracked automatically against your phone number — no signup needed. Points can be redeemed as a cash discount on a future order at checkout.

The fastest way to reach us is WhatsApp at 0336 0677340. You can also email us at thekiddytrends@gmail.com or use our Feedback page.